Refund policy

Last Updated: 08 October 2026

1. Overview

At BabyZBazaar, your satisfaction is our priority. We aim to provide the best quality products for your little ones. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the following policy.

2. Return Eligibility

1. Timeframe:

You can request a return within 7 days of receiving your order (“Return Window”).Some products (such as feeding nipples, personal hygiene items, or undergarments) are non-returnable unless defective or damaged.

2. Product Condition:

Items must be unused, unwashed, and in their original packaging with all tags and accessories intact.

3. Proof of Purchase:

A valid invoice or order number is required for all returns.

4. Defective or Damaged Products:

If the product arrives damaged or faulty, please contact us within 7 days of delivery.

In such cases, BabyZBazaar will cover the return shipping cost or arrange a free pickup (depending on your city).

3. Return Process

1. Contact our Customer Support Team:

Email: support@babyzbazaar.com

Phone: 0315-524-8620

Subject: “Return Request – Order #[Your Order Number]”

2. Include in your request:

Order number

Product name or SKU

Reason for return

Clear photos (if the product is defective or damaged)

3. Once approved, we will provide return authorization and shipping instructions.

4. Ship the product to the address provided or wait for our arranged pickup (if applicable).

4. Refund Terms

1. Inspection:

Returned items are inspected upon receipt. If they meet the return conditions, your refund will be processed.

 

2. Refund Method:

3. Refunds will be issued via the original payment method (bank transfer, credit card, or wallet).

In some cases, a store credit or product exchange may be offered.

. Processing Time:

Refunds are typically processed within 5–7 business days after inspection.

Bank or payment gateway delays may apply.

4. Shipping Deductions:

If the return is due to a “change of mind,” the original or return shipping fee may be deducted from your refund.

If the item was faulty or incorrect, BabyZBazaar will bear all shipping costs.

5. Exchanges

You may request an exchange for size, color, or variant within 7 days of delivery, subject to stock availability.

Additional charges may apply if the new item’s price differs.

6. Non-Returnable Items

For safety and hygiene reasons, the following products are not eligible for return unless defective:

Feeding nipples or bottles (once opened)

Personal hygiene items (e.g., breast pads)

Underwear, socks, or innerwear

Gift cards or digital downloads

Items sealed for sanitary reasons

7. Order Cancellation

Orders can be canceled within 24 hours of placement.

Once the item has been processed or shipped, cancellations are no longer possible — in that case, the return policy will apply.

8. Contact Us

For any return, refund, or general inquiries, please contact our support team:

📧 Email: support@babyzbazaar.com
📞 Phone: +92 315 524 8620
🏠 Address: Shop # 11, Azeem Plaza, Ghouri Garden Road, Phase 5B, Islamabad - Pakistan